What Our Kitchen Remodeling Clients in Albany, Saratoga Springs and Beyond Have to Say About Us

Whether in need of affordable kitchen cabinets and installation, or a full kitchen remodel, Kepner Kitchens offers experienced and quality service to deliver you the kitchen you desire. From Albany to Saratoga to Lake George and beyond, we have been satisfying customers with both our professionalism and standard of service. After you read the testimonials, check out some of the kitchen remodels we are currently working on, along with some of our completed projects.

The client letter below requires a little explanation.  The cabinet company we originally were ordering from went out of business with no advane notice after we had ordered the cabinets.  We ordered cabinets made to the same specifications as the original and did not charge our clients any additional costs, though it cost our company the original deposit we sent to the cabinet company and the cost for the new cabinets.  This letter expresses the client's thoughts on how we handled this situation.  They also sent us more for some extra materials than what we billed and explained why.  We were not originally contracted to install the cabinets, but did so as a convenience due to the time delay and only charged the credit given by the original installation company.

Eric,

Here is the final check for the materials.  You will notice the check is a little more than double what the supplies came to.  Allison and I wanted to pay you more because we really appreciate all the extra effort you put in to giving us the kitchen we wanted.  I know the additional refund from (the original company that was to do the install) was low and I'm sorry there isn't more I can do about that.  I also know that the cabinets cost you more than we paid.  We are grateful that you were so upfront with us about (the cabinet company that went out of business) and that you were willing to uphold our contract.  The quality of  your work is excellent and we're very happy that you were flexible enough to work with us.

Brian and Allison, 12/3/2011, Latham        

Eric and Bob - Just wanted to take a minute to thank you again for the terrific job you did on our kitchen. 

Based on our first discussions at the Home Show, we knew we'd be getting a quality job.  From your first design to the various tweaks as the project moved along, we knew we were dealing with true professionals.  The final product, however, exceeded even our very high expectations.  The finished kitchen is just terrific; functional and very attractive.

Any questions that came up were dealt with quickly and efficiently either in person, by phone or e-mail.  It was very much appreciated.

Our best to you and your family for a healthy and happy holiday season.

Regards                                                       

Tom and Mary Ann Clifton Park  12/2/2011      

Dear Eric and Bob,

Just a line to let you know how much we love our new kitchen.  Working together the kitchen was maximized to be more functional and meet our needs.   There isn't anything we don't like, from the Apple Valley cabinetry, the pantry, the "D" sink, the turntables, quartz countertop, making room for a dishwasher, the double waste bin drawer, under cabinet lights, the porcelain floating floor tiles, etc., etc.  We didn't have that much room - but with the new built-ins and approximately 2 1/2 extra feet added to the counter top - this "U" kitchen is now such a joy to work in. That boxed in feeling is gone.

We are also very pleased with the updates in the bathroom.

Many thanks, to all, but especially you and Bob for the all hard work that made this new kitchen a reality for us.  It was pleasure working with you and having you in our home.

Gloria & Dick,  Colonie  10/26/2011           

Thanks for helping to make our little kitchen more useful and attractive.  Given the opportunity, we will surely recommend you to friends and family looking to upgrade their own kitchens.

Thanks again!

Heather and Greg, Albany 10/6/2010